Master of Science in Hotel Administration
Number of Pages
The purpose of this study is to investigate the relationship between tipping and service quality in restaurants. The central question is to find out whether tipping and service quality is correlated through literature review. The purpose of this study is to answer the research question and make recommendations for field practice accordingly.
Customer services; Restaurants; Tipping
Food and Beverage Management | Hospitality Administration and Management
Wang, Lei, "An Investigation and analysis of U.S. restaurant tipping practices and the relationship to service quality with recommendations for field application" (2010). UNLV Theses, Dissertations, Professional Papers, and Capstones. 659.