Title

Housekeeping Operational Audits: A Questionnaire Approach

Document Type

Article

Abstract

There were three objectives of this study: (1) to identify and document patterns in operational audits currently being used in hotel housekeeping operations in North America; (2) to analyze and summarize the most important elements of these housekeeping audits; (3) to develop a generic hotel housekeeping audit which could be self-administered by employees and management. Qualitative methodologies including document content analysis, expert panel analysis and instrument field testing were used. The study resulted in a generic, comprehensive housekeeping operational audit.

Disciplines

Business | Food and Beverage Management | Hospitality Administration and Management | Operations and Supply Chain Management