Housekeeping Operational Audits: A Questionnaire Approach

Document Type

Article

Publication Date

2006

Publication Title

International Journal of Hospitality and Tourism Administration

Volume

6

Issue

3

First page number:

1

Last page number:

10

Abstract

There were three objectives of this study: (1) to identify and document patterns in operational audits currently being used in hotel housekeeping operations in North America; (2) to analyze and summarize the most important elements of these housekeeping audits; (3) to develop a generic hotel housekeeping audit which could be self-administered by employees and management. Qualitative methodologies including document content analysis, expert panel analysis and instrument field testing were used. The study resulted in a generic, comprehensive housekeeping operational audit.

Keywords

Hotel housekeeping; Operational audit; Operational review

Disciplines

Business | Food and Beverage Management | Hospitality Administration and Management | Operations and Supply Chain Management

Language

English

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