The Effects of Corporate Social Responsibility (CSR) on Employee Well-being in the Hospitality Industry

Document Type

Article

Publication Date

11-16-2017

Publication Title

International Journal of Contemporary Hospitality Management

Volume

30

Issue

3

First page number:

1584

Last page number:

1600

Abstract

Purpose The purpose of this study is to examine hotel industry employees’ perceptions of corporate social responsibility (CSR) and the influence of these perceptions on their quality of working life (QWL), job satisfaction and overall quality of life. By applying need satisfaction theory and bottom–up spillover theory, the study hypothesizes that employees’ overall quality of life is affected by QWL and job satisfaction. CSR serves as an antecedent to the hypothesis. Design/methodology/approach The target population for this study consisted of hotel industry employees working for companies in which CSR practices are conducted. The data collection method involved distributing a survey questionnaire. Using a sample drawn from employees in upscale hotels in South Korea, 442 usable responses were analyzed using a SEM approach. Findings The results revealed that philanthropic and economic CSR positively affected QWL, while legal and ethical CSR did not affect QWL. The study also confirms the need satisfaction theory, which suggests that employees’ QWL and job satisfaction affect their overall quality of life. Originality/value Despite the importance of CSR perception, most of the previous studies in this area have examined company and customer perspectives, while only limited research has examined employees’ CSR perceptions. The results of this research enrich knowledge of the outcome of CSR from the employee perspective. Information about employees’ perceptions of CSR activities is valuable for hotel management as it is the employees who turn CSR statements to actions.

Keywords

Coporate social responsibility (CSR); Job satisfaction; Overall quality of life (QoL); Quality of working life (QWL)

Disciplines

Hospitality Administration and Management

Language

English

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