An exploratory assessment of callings: The importance of specialization

Document Type

Article

Publication Date

2021

Publication Title

Journal of International Hospitality Review

Abstract

Purpose This study sought to understand how having a calling influenced engagement, work–life balance and career satisfaction for Professional Golfers Association of America (PGA) and Golf Course Superintendent of America (GCSA) professionals. Design/methodology/approach A conceptual model was used to examine callings among golf course supervisors and its impact on their engagement, work–life balance and career satisfaction. This study also explored the moderation effect of employees’ generalized or specialized role on the calling–engagement relationship. Surveys were collected from a single golf management company and partial least squares structural equation modeling (PLS-SEM) was used for data analysis. Findings The results revealed significant relationships among all of the variables, with the exception of the impact of having a calling on work–life balance. Additionally, the more having a calling increased, the more important it was for supervisors to have specialized roles to increase their engagement. Originality/value This study identifies important differences in factors that promote career satisfaction for golf course supervisors and extends current understanding of role theory.

Keywords

Engagement, Work-life balance, Career satisfaction, Managerial group differences

Disciplines

Categorical Data Analysis

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