The Impact of Supervisory Support on Organizational Commitment, Career Satisfaction, and Turnover Intention for Hospitality Frontline Employees
Document Type
Article
Publication Date
4-23-2015
Publication Title
Journal of Human Resources in Hospitality & Tourism
Volume
14
Issue
1
First page number:
68
Last page number:
89
Abstract
This study explores the relationships among supervisory support, organizational commitment, career satisfaction, and turnover intention of frontline employees in the hospitality industry. The results indicate that supervisory support had a positive effect on both employees’ organizational commitment and their career satisfaction. Although organizational commitment had no direct effect on career satisfaction, a higher level of organizational commitment reduced turnover intention. Moreover, organization commitment mediated the relationship between supervisory support and turnover intention. The results of this study will assist operators in selecting effective employee training and development approaches, as well as researchers in further investigating impact of supervisory support.
Keywords
Supervisory support; Organizational commitment; Career satisfaction; Turnover intention; Hospitality industry
File Format
File Size
387.01 KB
Repository Citation
Kang, H. J.,
Gatling, A.,
Kim, J.
(2015).
The Impact of Supervisory Support on Organizational Commitment, Career Satisfaction, and Turnover Intention for Hospitality Frontline Employees.
Journal of Human Resources in Hospitality & Tourism, 14(1),
68-89.
http://dx.doi.org/10.1080/15332845.2014.904176
