Quest for Continuous Improvement: Gathering Feedback and Data through Multiple Methods to Evaluate and Improve a Library’s Discovery Tool

Authors

Jeanne M. Brown, University of Nevada, Las VegasFollow

Meeting name

2012 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment

Meeting location

Charlottesville, VA

Document Type

Presentation

Publication Date

10-31-2012

Abstract

Summon at UNLV

• Implemented fall 2011: a web-scale discovery tool
• Expectations for Summon
• Continuous Summon Improvement (CSI)Group

The environment

• User changes
• Library changes
• Vendor changes
• Product changes
• Complex information environment
• Change + complexity = need to assess using multiple streams of feedback

Keywords

Continuous improvement process; Information storage and retrieval systems; Libraries — Automation; Online library catalogs

Disciplines

Library and Information Science | Multivariate Analysis | Statistical Methodology

Comments

Presented at: The 4th annual Library Assessment Conference, Charlottesville, VA, October 2012

File: 14 PowerPoint slides

Publisher Citation

Brown, Jeanne M. "Quest for Continuous Improvement: Gathering Feedback and Data through Multiple Methods to Evaluate and Improve a Library’s Discovery Tool." Presented at the 4th annual Library Assessment Conference, Charlottesville, VA, October 2012.

Repository Citation

Brown, J. M. (2012, October). Quest for Continuous Improvement: Gathering Feedback and Data through Multiple Methods to Evaluate and Improve a Library’s Discovery Tool. Presentation at 2012 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, Charlottesville, VA.

Available at: https://digitalscholarship.unlv.edu/libfacpresentation/100