Association Between Casino Resort Employee Department and Responsible Gambling Program Perceptions: A Three-Year Follow-Up Study

Authors

Brett Abarbanel, University of Nevada, Las VegasFollow
Tiange Xu, University of Nevada, Las Vegas
Shane Kraus, University of Nevada, Las VegasFollow
Heather Gray, Harvard Medical School, Cambridge Health Alliance
Eric Louderback, Harvard Medical School, Cambridge Health Alliance
Debi LaPlante, Harvard Medical School
Bo Bernhard, University of Nevada, Las VegasFollow

Document Type

Article

Publication Date

12-20-2021

Publication Title

International Gambling Studies

Volume

22

Issue

3

First page number:

390

Last page number:

411

Abstract

This study presents results from a third wave of data collection of a longitudinal project investigating implementation of an RG program, GameSense, at MGM Resorts International (MGM), and how casino employees perceive responsible gambling (RG) efforts. Survey data at three time periods – Year 1 (baseline, N = 2,192), Year 2 (one-year follow-up, N = 852) and Year 3 (two-year follow-up, N = 1,114) – measured MGM employees’ (1) perceptions of RG program effectiveness, (2) gambling misconceptions, and (3) perceived company support. We conducted a one-way MANCOVA on Year 3 data, with gambling industry tenure as the covariate, and a two-way MANCOVA to examine the interaction and main effects of department of employment and time period. In Year 3, Front of House Casino employees were more likely than their colleagues to perceive RG programs as effective, suggesting they can play a valuable role in refining internal program content and delivery. In investigating year-over-year changes, both perceived program effectiveness and perceived company support were lower in Year 3 than in Years 1 and 2. GameSense is designed to be part of company culture, and fluctuations in year-over-year findings suggest RG cultural change should be viewed as a long-term goal, not necessarily achieved immediately after initial program launch.

Keywords

Casino; gambling; gaming; responsible gambling; gambling industry employees

Disciplines

Gaming and Casino Operations Management

File Format

PDF

File Size

509 PDF

Language

English

Rights

IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 License.

Repository Citation

Abarbanel, B., Xu, T., Kraus, S., Gray, H., Louderback, E., LaPlante, D., Bernhard, B. (2021). Association Between Casino Resort Employee Department and Responsible Gambling Program Perceptions: A Three-Year Follow-Up Study. International Gambling Studies, 22(3), 390-411.
http://dx.doi.org/10.1080/14459795.2021.2007976