Award Date

1-1-2000

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

Hotel Administration

First Committee Member

Andrew Hale Feinstein

Number of Pages

126

Abstract

Purpose. The purpose of this study is to gain a better understanding of the relationship of job satisfaction and organizational commitment within two locations of a national restaurant chain in Clark County, Nevada. This research attempts to uncover the basic characteristics and attitudes of food and beverage employees. Through a survey instrument, this study will reveal some of the homogeneous traits these employees exhibit; Methodology. Through the research, two questions were addressed. The first research questions was: Are there any demographic traits of these restaurant employees that significantly affect their job satisfaction? The second research question addressed was: Do restaurant employee's levels of job satisfaction significantly affect their organizational commitment? The surveys consist of demograhics, job-satisfaction, and organizational commitment components that are based on the validated Minnesota Job Satisfaction Questionnaire and the Organizational Commitment Questionnaire. The demographics collected consisted of employee characteristics such as age, tenure, educational level, marital status, position, years in foodservice, and hours per week. The first question was answered through several unbalanced factorial ANOVAs. The second research question was analyzed using several first order multiple regression analyses. (Abstract shortened by UMI.).

Keywords

Commitment; Employee; Job; Organizational; Relationship; Restaurant; Satisfaction; Study

Controlled Subject

Management; Psychology, Industrial

File Format

pdf

File Size

2549.76 KB

Degree Grantor

University of Nevada, Las Vegas

Language

English

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