Award Date
1-1-2001
Degree Type
Thesis
Degree Name
Master of Science (MS)
Department
Hotel Administration
First Committee Member
Cheri A. Young
Number of Pages
108
Abstract
Since "value in this economy is increasingly being driven by employees and their ideas, as opposed to hard assets" (Zimmerman, p. 32), I sought to obtain knowledge about the components, role, and importance of human capital in the hospitality industry. Data were collected by interviewing 19 hospitality human resources professionals. The findings revealed three main components of human capital: service-oriented employees, empowered employees, and committed employees. Specifically, respondents identified specific managerial activities and roles that influence the profitability of their companies and the three cornerstones of their companies' missions: (1) treat employees well; (2) provide extraordinary service; and (3) provide shareholder value. Implications for management and future research are discussed.
Keywords
Achieving; Capital; Component; Corporate; Goals; Hospitality; Human; Importance; Industry; Role
Controlled Subject
Commerce; Labor economics; Industrial relations; Management
File Format
File Size
2467.84 KB
Degree Grantor
University of Nevada, Las Vegas
Language
English
Permissions
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Repository Citation
Canale, Deborah, "Human capital in the hospitality industry: Its components, role and importance in achieving corporate goals" (2001). UNLV Retrospective Theses & Dissertations. 1276.
http://dx.doi.org/10.25669/18tf-8ed4
Rights
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