Award Date

1-1-1990

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

Hotel Administration

First Committee Member

Gerald Goll

Number of Pages

97

Abstract

An analysis of dealers' motivational working environment was conducted at three Las Vegas casinos in order to suggest possible methods for improving the dealers' motivational working environment. Content and process theories of motivation, management theories, and previous studies on motivational environments are reviewed; The results of three casino surveys are presented. Dealers' attitudes were assessed through a motivational-hygiene survey questionnaire. The supervisors' perception of the dealers' attitudes were also assessed and compared. Both the dealers' and supervisors' survey results were compared to previous studies of general industry and hospitality employees. Dealers exhibited different attitudes than employees of previous studies. Recommendations of how to improve the motivational working environment of the dealers are included.

Keywords

Assessment; Casino; Dealers; Environment; Industry; Motivational

Controlled Subject

Management; Psychology, Industrial

File Format

pdf

File Size

3297.28 KB

Degree Grantor

University of Nevada, Las Vegas

Language

English

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