Award Date

1-1-2005

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

Hotel Administration

First Committee Member

Gail Sammons

Number of Pages

65

Abstract

The purpose of this study was to identify the essential competencies for general managers in the timeshare/vacation ownership industry. Competencies were seen as knowledge, skill, ability that is needed by the timeshare/vacation ownership general managers to successfully accomplish his/her daily work; The competencies were identified, verified, and validated by a group of general managers in the timeshare/vacation ownership industry who participated in a one-round modified Delphi study and a feedback loop. Through this process, the investigator managed to approach consensus among the participants and generate adequate information on the required competencies for general managers in the timeshare/vacation ownership industry; The modified Delphi study allowed the investigator to: rank order among the proposed competencies according to mean responses from Round I questionnaire; identify additional competencies that were not included in the Round I questionnaire; and identify 22 essential competencies for general managers in the timeshare/vacation ownership industry. The findings of this study showed that a number of the 22 essential competencies fall under Sandwith's (1993) competency domain (i.e. leadership, interpersonal, and administrative); The results of this study help to improve hospitality industry academics' and practitioners' understanding of essential competencies needed for general managers in the timeshare/vacation ownership industry.

Keywords

Competencies; Essential; Industry; Management; Timeshare

Controlled Subject

Management

File Format

pdf

File Size

1792 KB

Degree Grantor

University of Nevada, Las Vegas

Language

English

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