Award Date

1-1-2008

Degree Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Department

Hotel Administration

First Committee Member

Robert Woods

Number of Pages

101

Abstract

The overall goal of this study is to analyze and establish the importance of KM applications in the hotel industry, with two purposes in mind. The first is to explore hotel organizations' awareness and perceptions of KM applications. The second purpose is to identify casino hotel executives' perceived challenges of KM. Qualitative case studies and descriptive research designs with interviews were applied to accomplish the study objectives; Case study subjects' perceptions regarding KM definitions, KM functions, and expected benefits of KM were identified and discussed. Casino hotel executives perceive knowledge sharing, change resistance, and knowledge transfer major challenges of KM. A KM definition for the hotel industry has also been proposed.

Keywords

Approach; Case; Casino; Casino Hotel; Challenges; Hotel; Hotel Industry; Industry Knowledge; Knowledge Management; Management; Perceived; Qualitative; Study; Training

Controlled Subject

Management; Recreation

File Format

pdf

File Size

2099.2 KB

Degree Grantor

University of Nevada, Las Vegas

Language

English

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Rights

IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/

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