Award Date

5-1-2020

Degree Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Department

Hotel Administration

First Committee Member

Robert Woods

Second Committee Member

Mehmet Erdem

Third Committee Member

Ashok Singh

Fourth Committee Member

Richard Gardner

Number of Pages

243

Abstract

This study delves into the theory of organizational socialization through a mixed methods exploratory explanatory design examining organizational symbolism and social capital to identify strategies to reduce new hire turnover in hospitality. Constructs within the study include role clarity, training, organizational and coworker support as well as future prospects. New literature was studied for developing theory. Seminal work on socialization by Van Maanen and Schein (1979), Feldman and March (1981), Jones (1986), and Taormina (1997), perceived organizational support from Eisenberger et al., (1986), self-efficacy from Bandura (1977), and organizational symbolism by Dandridge & Mitroff (1980) and Van Buskirk (1991) were examined and utilized towards scales in the survey instrument. Participants (n=42) were first interviewed followed by a 7-item likert scale questionnaire to participants (n=73) to examine organizational socialization within hospitality. Exploratory factor analysis and multiple regression analysis was used to analyze the data. Key findings yield that training, social capital, and role clarity were significant in reducing uncertainty and the formation of job expectations.

Keywords

Organizataional support; Organizational socialization; Organizational symbolism; Person-organizational fit; Role clarity; Social capital

Disciplines

Business Administration, Management, and Operations | Work, Economy and Organizations

File Format

pdf

File Size

11.715 MB

Degree Grantor

University of Nevada, Las Vegas

Language

English

Rights

IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/

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