Award Date

1-1-1997

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

Hotel Administration

Number of Pages

69

Abstract

Organizational Citizenship Behavior (OCB) is a class of job related behaviors which have been suggested as a fruitful addition to traditional conceptions of job performance. OCB is defined as those behaviors which are discretionary, are not formally recognized by the organizational reward system, and in the aggregate, promotes organizational effectiveness; There were several questions that were examined. The first question asked if OCB have a direct relationship with company task performance. The second question asked if OCB have a direct relationship with company conceptual performance, the third question examined if OCB had a direct relationship with additional service performance. The results concluded that OCB does have a direct relationship with task, conceptual and service performance; This study concluded with a discussion of conclusions and suggested future research.

Keywords

Behavior; Citizenship; Industry; Organizational; Quick; Services; Study

Controlled Subject

Management

File Format

pdf

File Size

1566.72 KB

Degree Grantor

University of Nevada, Las Vegas

Language

English

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Rights

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