Professional Papers from 2008
Managing cultural diversity in hospitality industry, Yi Gong
Service dimensions of service quality impacting customer satisfaction of fine dining restaurants in Singapore, Ko King Lily Harr
An Observational tool for measuring the dealer's emotional labor in a casino, Alfred Sukwon Jang
Greening in the United States hotel sector: An exploratory examination, Adam Kaplan
An Overview of change management in the hospitality industry, Jennifer Lee
Online leisure hotel selection criteria and booking behavior of young middle-income Singaporeans, Kin Wai Lee
Market feasibility studies: Hospitality decision making, Kim Mangino
Measuring gaps in customer service at spas: Are we offering our customers what they want?, Patricia Mittelstadt
Determining organization excellence, Elliott Moseley
Higher education event – A case study and special event approach, Matthew J. Muldoon
Taxonomy of knowedge management research in hospitality and tourism, Henner Nehles
A Review of the HotSOS implementation at the Mandalay Bay Resort and Casino, Sarita Noyola
Rebranding: A case study of a business hotel in Singapore, Guat Loo Ooi
Building an effective marketing model for Native American casinos, Jeffery M. Pletcher
Customization vs. standardization in global hotel expansion, Nenad Praporski
Meeting planning basics: A guide for administrative professionals, Larissa J. Schultz
Telling our story — Case study of the Cherokee Nation Cultural Tourism initiative, Chad Smith
Incentive program for the Cherokee Nation Enterprise floor staff, Justin Teel
Camping: A positive developmental context for youth with disabilities/serious illness, Christopher T. Troxell
Creating, sustaining, and growing the learning culture of a new luxury hotel, Andres F. Vargas
Beverage operations pricing strategies, Jeffrey M. Yedlin
Professional Papers from 2007
Exploring revenue management in spas: Yield management concepts in the spa industry today, Elaine M. Balkoulis
Developing a dining customer satisfaction measurement and response tool, Mike Distefano
Hotel energy use contributes to global warming, Christine Faja
Variable check-in time: Raising room revenue with multiple daily check-in times, Matthew Kaplan
An Analysis of the environmental content of Las Vegas Strip hotels, Andrew M. Levey
Expatriate training for the hotel and gaming workforce: Don't leave home without it, Chien Chien Serene Lim
Integrated marketing communications strategy: An examination of Harrah’s Entertainment, Inc., Michael Mehling
Developing a managerial plan to guide the planning process for charity events, Nicole Molina
The Waiting game, Dennis Moore
Effects of an upbeat and positive attitude in customer service interactions, Brent Pritchett
Managing halal quality in food service industry, Siew Fun Vivienne Soong
A Comparative analysis of mice destinations between Macau and Singapore, Cheong Su Richard Tan
High occupancy strategy at THEhotel: Is it worth the negative impacts?, Joe Tidwell
Professional Papers from 2006
Hotel restaurant concept selection considerations: Which factors to take into account?, Michiel A. Bakker
Parental involvement in youth sports, Kristin Leigh Greene
Embracing uncertainty: The passing of a legendary casino/hotel — Tropicana Resort and Casino, Bill Hiers
Attendee attentiveness: Perceptions of the impact of menu selection, Elisa A. Hobbs
Strategic sourcing for a competitive advantage in the hotel industry, Debbie J. Pattni
Teleconference training within commercial customer service at US Bank, Christy Snyder
Multi-brand hospitality operations branding strategies, Rikki Tanenbaum
Hotel employee morale during periods of low occupancy, Nicholas J. Thomas
Professional Papers from 2005
Grand Hyatt Hong Kong training academy: Achieving business results, Vida W. Chow
A Day in the life of a casino host, Chu-Huan Liu
The Hiring of Wynn Las Vegas, Robert E. Murray III
Use of call monitoring to enhance hotel service quality, Jae-Yoon Rim
Determinants of repeat visitation for Las Vegas “locals” casinos, David D. Ross