Publications of the University of Nevada, Las Vegas College of Hospitality Faculty.

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Submissions from 2017

Chapter 12: Summarizing Data, Seyhmus Baloglu and Ahmet Usakli

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Customer participation segments: An innovative path to service excellence, Sandy C. Chen, Carola Raab, and Sarah L. Tanford

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The Influence of Celebrity Chefs on Restaurant Customers' Behavior, Yang-Su Chen, Carola Raab, and Chih Chien Chen

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What contributes to convention attendee satisfaction and loyalty? A meta-analysis, Shinyong Jung and Sarah L. Tanford

Marketing for Hospitality and Tourism, Phillip Kotler, John T. Bowen, James Makens, and Seyhmus Baloglu

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Is a picture really worth a thousand words? An experiment on hotel Facebook message effectiveness, Xi Yu Leung, Sarah L. Tanford, and Lan Jiang

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The Implications of Workplace Spirituality for Person-Environment Fit Theory, John Milliman, Anthony R. Gatling, and Jill Bradley-Geist

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Festival attributes and perceptions: A meta-analysis of relationships with satisfaction and loyalty, Sarah L. Tanford and Shinyong Jung

The Impact of Tourist Activities on Tourists’ Subjective Well-Being, Muzzo Uysal, Eunju Woo, and Hyelin Kim

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Hotel design's influence on guest satisfaction and behavioral intentions, Dina M. Zemke, Yang-Su Chen, Carola Raab, and Yun Y. Zhong

Submissions from 2016

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Profiling the motivations and experiences of spa customers, Lisa N Cain, J Busser, and Seyhmus Baloglu

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Cancellation Policies in the Hotel, Airline and Restaurant Industries, Chih Chien Chen

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Vitamin E homologs and γ-oryzanol levels in rice (Oryza sativa L.) during seed development, M H. Chen and Christine Bergman

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Concentrations of oligomers and polymers of proanthocyanidins in red and purple rice bran and their relationships to total phenolics, flavonoids, antioxidant capacity and whole grain color, M H. Chen, A M. McClung, and Christine Bergman

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Bran data of total flavonoid and total phenolic contents, oxygen radical absorbance capacity, and profiles of proanthocyanidins and whole grain physical traits of 32 red and purple rice varieties, M H. Chen, A M. McClung, and Christine Bergman

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The effects of other customers’ dress style on customers’ approach behaviors: The moderating role of sense of power, Choongbeom Choi and Anna S. Mattila

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An overview of hotel revenue management research and emerging key patterns in the third millennium, Mehmet Erdem and L Jiang

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The Effects of Authentic Leadership and Organizational Commitment on Turnover Intention, Anthony R. Gatling, Hee Jung Annette Kang, and Jungsun Kim

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The Relationship between Workplace Spirituality and Hospitality Supervisors’ Work Attitudes: A Self-Determination Theory Perspective, Anthony R. Gatling, Jungsun Kim, and John Milliman

Unique selling propositions and destination branding: A longitudinal perspective on the Caribbean tourism in transition, Tony Henthorne, B P. George, and M M. Miller

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An empirical framework to predict idiosyncratic risk in a time of crisis: Evidence from the restaurant industry, N Hua, Michael Dalbor, S Lee, and P Guchait

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Twitter-marketing in multi-unit restaurants: Is it a viable marketing tool?, L Jiang and Mehmet Erdem

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Engaging attendees in environmental sustainability at trade shows: attendees’ perceptions and willingness to participate, Shinyong Jung, Yensoon Kim, K Malek, and W Lee

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The negative synergistic effect of internationalization and corporate social responsibility on US restaurant firms’ value performance, Shinyong Jung, S Lee, and Michael Dalbor

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An extended technology acceptance model in behavioral intention toward hotel tablet apps with moderating effects of gender and age, Jungsun Kim

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Gambling motivations and superstitious beliefs: A cross-cultural study with casino customers, Jungsun Kim, Mikael Ahlgren, Jeoungwoo Byun, and Kristin Malek

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Effects of corporate social responsibility and internal marketing on organizational commitment and turnover intentions, Jungsun Kim, Hakjun Song, and Choongki Lee

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A secure location verification method for ADS-B, Yen-soon Kim, J Y. Jo, and S Lee

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Consumption of Movie Experience: Cognitive and Affective Approaches, Jaeseok Lee, Chih Chien Chen, Hak-Jun Song, and Choong-Ki Lee

The cultural basis of marketing., Kam-hon Lee and Cass Wai San Shum

Casino Management & Casino Marketing Case Studies, Anthony F. Lucas and Jim Kilby

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Convention attendance and gaming volume in South Korean casinos, Kristin Malek and Jungsun Kim

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The effect of co-creation experience on outcome variable, E F. Mathis, Hye Kim, M Uysal, J M. Sirgy, and N K. Prebensen

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Powerful or powerless customers: the influence of gratitude on engagement with CSR, A S. Mattila, L Wu, and Choongbeom Choi

Who is a hospital's "customer"?, Olena Mazurenko, Dina M. Zemke, and Noelle L. Lefforge

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Motivations and Goals of Slow Tourism, Haemoon Oh, George Assaf, and Seyhmus Baloglu

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Understanding Discount Program Risk in Hospitality: A Monte Carlo Approach, Kahlil S Philander, Carola Raab, and O Berezan

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Activity-Based Costing in the Restaurant Industry: What's past is prologue, Carola Raab and Dina M. Zemke

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Comparing Performance and Impediments of Construction and Professional Disadvantaged Business Enterprises in Transportation, Pramen P. Shreshtha, Ravi Sharma, Moses Karakouzian, and Ashok K. Singh

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Oncology Patient Perceptions of the Use of Ionizing Radiation in Diagnostic Imaging, J R. Steele, A K. Jones, R K. Clarke, S H. Giordano, and Stowe Shoemaker

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Antecedents and outcomes of hospitality loyalty: A meta-analysis, Sarah L. Tanford

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Back to the future: progress and trends in hotel loyalty marketing, Sarah Tanford, S Shoemaker, and A Dinca

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Quality of life (QOL) and well-being research in tourism, M Uysal, M J. Sirgy, E Woo, and Hye Kim

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Online Consumer Review Factors Affecting the Offline Hotel Popularity: Evidence from TripAdvisor, Lijia Xie, Chih Chien Chen, and ShinYi Wu

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Impacts of festivals and events on residents’ well-being, M Yolal, D Gursoy, M Uysal, Hye Kim, and S Karacaoğlu

Submissions from 2015

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Impact of Virtual Atmospherics and Functional Qualities on the Online Gambler's Experience, Brett Abarbanel, Bo Bernhard, Ashok K. Singh, and Anthony Lucas

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Common Themes Across Social Media Research, Seyhmus Baloglu and John T. Bowen

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Online Traveler Reviews as Social Influence: Price is no Longer King, Laura A. Book, Sarah Tanford, Rhonda Montgomery, and Curtis Love

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Understanding the Impact of Negative and Positive Traveler Reviews: Social Influence and Price Anchoring Effects, Laura Book, Sarah L. Tanford, and Yang-Su Chen

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On the ‘Students as Surrogates’ Research Conundrum: Insights from Statistical Reasoning in Revenue Management, Chih Chien Chen, Zvi Schwartz, and Xiaojuan Jady Yu

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Antecedents of Mandatory Customer Participation in Service Encounters: An Empirical Study, Sandy Chen, Carola Raab, and Sarah L. Tanford

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The Effects of Other Customers Dress Style on Customers Approach Behaviors: The Moderating Role of Sense of Power, Choongbeom Choi and Anna S. Mattila

Academic misconduct: The instructor's responsibility, Stefan W. Cosentino, James Drake, and William B. Werner

An Illustrated Guide to Personal Health, Thomas Emerick, Robert H. Woods, and Madi Schmidt

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Student Perceptions towards Using Clickers and Lecture Software Applications in Hospitality Lecture Courses, Alison J. Green, Wen Chang, Sarah Tanford, and Lisa Moll

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Clickers: A Strategy for Active Learning in a Hospitality Classroom, Alison J. Green and Toni Repetti

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Handbook of scales in tourism and hospitality research, Dogan Gursoy, Muzaffer Uysal, Ercan Sirakaya-Turk, Yuksel Ekinci, and Seyhmus Baloglu

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The Impact of Supervisory Support on Organizational Commitment, Career Satisfaction, and Turnover Intention for Hospitality Frontline Employees, Hee Jung (Annette) Kang, Anthony Gatling, and Jungsun (Sunny) Kim

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The Effect of Manager Mobbing Behaviour on Female Employees’ Quality of Life, Derya Kara, Hyelin Kim, and Muzzo Uysal

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Nature-Based Tourism: Motivation and Subjective Well-Being, Hyelin Kim, Seungwoo Lee, Muzzo Uysal, Juyeon Kim, and Kyungmo Ahn

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Tourism Experience and Quality of Life Among Elderly Tourists, Hyelin Kim, Eunju Woo, and Muzzo Uysal

Customer engagement technology study 2015, Jungsun Kim

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A Multivariate Repeated Measure Analysis of Importance and Performance on College Choice: A Case Study of UNLV Hotel College Students, Sojung Lee and Hyun Kyung Chatfield

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Hotel Facebook Marketing: an Integrated Model, Xi Yu Leung and Seyhmus Baloglu

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What Drives Facebook Fans to “Like” Hotel Pages: A Comparison of Three Competing Models, Xi Yu Leung and Sarah L. Tanford

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Influential Leadership and Media: How a Single Statement Can Affect an Industry, Kristin Malek, Laura Book, and Sarah L. Tanford

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What Determines Patient Experience? Exploring Patient, Clinical Staff, and Management Perspectives, Olena Mazureknko, Dina Zemke, Noelle Lefforge, Nir Menachemi, and Stowe Shoemaker

What Determines the Surgical Patient Experience? Exploring the Patient, Clinical Staff, and Administration Perspectives, Olena Mazurenko, Dina M. Zemke, Noelle Lefforge, Stowe Shoemaker, and Nir Menachemi

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Recreation and Leisure in Modern Society, Daniel D. McLean and Amy R. Hurd

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Improving Casino Performance Through Enhanced Loyalty Programs, Ji Hye Min, Carola Raab, and Sarah L. Tanford

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Consumer Spending in the Gaming Industry: Evidence of Complementary Demand in Casino and Online Venues, Kahlil S. Philander, Brett Abarbanel, and Toni A. Repetti

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U.S. Casino Revenue Taxes and Short-Run Labor Outcomes., Kahlil S. Philander, Bo J. Bernhard, William S. Bradley, Ashok K. Singh, and William R. Eadington

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Cocreation as Moderator between the Experience Value and Satisfaction Relationship, Nina K. Prebensen, Hyelin Kim, and Muzzo Uysal

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Do the Roles of Switching Barriers on Customer Loyalty Vary for Different Types of Hotels?, Hanqin Qiu, Ben Haobin Ye, Billy Bai, and Wei Heng Wang

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Expense Preference Behavior by Managers in Casino Resorts, Toni A. Repetti, M CM Dalbor, A.K. Singh, and B J. Bernhard

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Pricing Strategies for Resort Fees: Consumer Preferences Favor Simplicity, Toni A. Repetti, Susan J. Roe, and Amy Gregory

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Expense Preference Behavior by Managers in Casino Resorts, Toni Repetti, Michael C. Dalbor, Ashok K. Singh, and Bo J. Bernhard

Conceptual Model of Customer-Company Interaction in Value Co-Creation, Lenna Shulga, James Busser, and Tony Henthorne

The Role of Commercial Friendship in Company versus Customer Initiation of Co-Creation for Tourism Brands, Lenna Shulga, James Busser, and Tony Henthorne

Examining Structural Relationships Among Casino’s Corporate Social Responsibility, Customer Trust, and Behavioral Intention, Hakjun Song, Pai Chai, Jungsun Kim, Choong-Ki Lee, and Kyung Hee

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Segmentation of Reward Program Members to Increase Customer Loyalty: The Role of Attitudes Towards Green Hotel Practices, Sarah L. Tanford and Kristin Malek

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Developing Loyalty Programs for Convention Attendees: An Exploratory Study, Sarah L. Tanford and Rhonda J. Montgomery

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Labor Relations, William B. Werner

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Tip pools in Nevada: Legal Issues and Liabilities, William B. Werner

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Life Satisfaction and Support for Tourism Development, Eunjoo Woo, Hyelin Kim, and Muzzo Uysal

How can academia plant the seeds of sustainability in future managers?, Dina M. Zemke and Shin Yong Jung

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Hotel Cleanliness: Will Guests Pay for Enhanced Disinfection?, Dina M. Zemke, Jay Neal, Stowe Shoemaker, and Katie Kirsch

Submissions from 2013

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Evaluating Loyalty Constructs Among Hotel Reward Program Members Using EWom, Orie Berezan, Carola Raab, Sarah Tanford, and Yen-Soon Kim

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A Social Information Processing Perspective of Coworker Influence on a Focal Employee, Zhijun Chen, Riki Takeuchi, and Cass Shum

Submissions from 2010

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Cultural influences on strategic behavior of hotel executives: Masculinity/femininity, Baker Ayoub, Radesh Palakurthi, and Patrick J. Moreo