Publications of the University of Nevada, Las Vegas College of Hospitality Faculty.

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Submissions from 2018

How We Complain: The Effect Of Personality On Consumer Complaint Channels, R Berry, S Tanford, R Montgomery, and A J. Green

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Customer Reviews Are Not Always Informative: The Impact of Effortful Versus Heuristic Processing, Laura A. Book, Sarah Tanford, and Wen Chang

Meeting Planners’ Online Reviews Of Destination Hotels: A Twofold Content Analysis Approach, S Boo and J A. Busser

Tourists’ Hotel Event Experience And Satisfaction: An Integrative Approach, S Boo and J A. Busser

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Customer Disposition to Social Exchange in Co-innovation, James A. Busser, Lenna V. Shulga, and Hee Jung (Annette) Kang

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Heavy Alcohol Use, Job Satisfaction, and Job Escapism Drinking Among Foodservice Employees: A Comparative Analysis, Lisa Cain, Miranda Kitterlin-Lynch, Christopher Cain, and Jerome Agrusa

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The Impact of Job Advertising on Hospitality Graduates’ Job Pursuit Intention, Wen Chang PhD and Sarah Tanford PhD

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Reference Price and Its Asymmetric Effects on Price Evaluations: The Moderating Role of Gender, Choongbeom Choi, Sung Jun Joe, and Anna S. Mattila

The Effect Of Assortment Pricing On Choice And Satisfaction: The Moderating Role Of Consumer Characteristics, C Choi, A S. Mattila, and A Upneja

Factors Influencing Internet Gamblers’ Use of Offshore Online Gambling Sites: Policy Implications, Sally M. Gainsbury, Brett Abarbanel, and Alex Blaszczynski

Cross-Cultural Competence as a Basis of the Competitive Advantage of the United States in Medical Tourism, Babu George and Tony L. Henthorne

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Determinants of Student Satisfaction with Using Instructional Technology: The Role of Active Learning, Alison J. Green PhD, Sarah Tanford PhD, and Alice Swift

Examining Effects Of Internal Branding On Hospitality Student Interns’ Brand-supportive Behaviors: The Role Of Value Congruence, Y Hu, Z Ma, and H J. Kim

Building Loyalty through Reward Programs: The Influence of Perceptions of Fairness and Brand Attachment, Eunmin Hwang, Seyhmus Baloglu, and Sarah Tanford

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A Comparison of Planners' Site-Selection Intentions Towards a Sustainability Reward Program, Location, and Overall Costs, Shinyong Jung, Sarah Tanford, Yen-Soon Kim, and Carola Raab

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Impact of Service Climate and Psychological Capital on Employee Engagement: The Role of Organizational Hierarchy, Hee Jung (Annette) Kang and James A. Busser

Service Climate: How Does It Affect Turnover Intention?, H J. Kang, J Busser, and H M. Choi

The Impact Of Using A Virtual Employee Engagement Platform (veep) On Employee Engagement And Intention To Stay, J Kim and A Gatling

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The Upper Echelon Effect on Restaurant Franchising: The Moderating Role of Internationalization, Won Seok Lee, Choongbeom Choi, and Joonhoo Moon

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Examining the Effects of Lottery-style Promotions in Casinos, Anthony F. Lucas

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A Deeper Look into the Relationship between House Advantage and Reel Slot Performance, Anthony F. Lucas and Katherine Spilde

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How Changes in the House Advantages of Reel Slots Affect Game Performance, Anthony F. Lucas and Katherine Spilde

Efficacy Of An Exercise Intervention Among Children With Comorbid Asthma And Obesity, J A. Lucas, S Moonie, M B. Hogan, and W N. Evans

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Which Bundles of Corporate Governance Provisions Lead to High Firm Performance among Restaurant Firms?, Melih Madanoglu, Murat Kizildag, and Ozgur Ozdemir

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Evaluating Event Effectiveness across Alternate Platforms, Kristin Malek, Sarah Tanford, and Seyhmus Baloglu

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The Effect of Workplace Spirituality on Hospitality Employee Engagement, Intention to Stay, and Service Delivery, John Milliman, Anthony Gatling, and Jungsun (Sunny) Kim

The Effect of Availability Heuristics in Online Consumer Reviews, Nadia Hanin Nazlan, Sarah Tanford, and Rhonda Montgomery

The Influence Of Scarcity Cues And Price Bundling On Menu Item Selection, N H. Nazlan, S Tanford, C Raab, and C CB Choi

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Creating Stategic Relationships with Online Travel Agents to Drive Hotel Room Revenue: An OTA Perspective, Carola Raab, Orie Berezan, Natasa Christodoulidou, Lan Jiang, and Stowe Shoemaker

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Creating Strategic Relationships with Online Travel Agents to Drive Hotel Room Revenue: An OTA Perspective, Carola Raab, Orie Berezan, Natasa Christodoulidou, Lan Jiang, and Stowe Shoemaker

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Factors Affecting Willingness to Participate in Consumer Generated Advertisement, Lenna V. Shulga, James A. Busser, and Billy Bai

A Model Of Hospitality Leadership Competency For Frontline And Director-level Managers: Which Competencies Matter More?, C Shum, A Gatling, and S Shoemaker

Perceived Impacts of Medical Tourism Development on Community Wellbeing, Courtney Suess, Seyhmus Baloglu, and James A. Busser

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Dress for Success: The Effect of Exhibitors’ Dress Conformity and Self-construal on Attendees’ Approach Behavior, Jie Sun, Choongbeom Choi, and Billy Bai

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The Differences Between ACF Professional Chefs and Chef Educators: Concern for Task Versus Concern for People, Daniel Swift EdD, Kristen Malek PhD, and Alice Swift PhD

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Risk Versus Reward: When Will Travelers Go the Distance?, Sarah Tanford and Esther L. Kim

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Breaking the Cycle: The Effects of Role Model Performance and Ideal Leadership Self-Concepts on Abusive Supervision Spillover, Min-Hsuan Tu, Joyce E. Bono, Cass Shum, and Liva LaMontagne

How Does Hotel Design Contribute to Property Performance?, Dina Zemke, Carola Raab, and Kaiyang Wu

Submissions from 2017

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Commentary on Delfabbro & King’s (2017) ‘Gambling is Not a Capitalist Conspiracy’, B Abarbanel

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Destination Neurogenetics: Creation of destination meme maps of tourists, H A. Atadil, E Sirakaya Turk, S Baloglu, and K Kirillova

Chapter 12: Summarizing Data, Seyhmus Baloglu and Ahmet Usakli

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Casino Loyalty: The Influence of Loyalty Program, Switching Costs, and Trust, S Baloglu, Y Y. Zhong, and S Tanford

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Rice Flour and Starch Functionality, J Bao and C J. Bergman

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Executive Chefs' Calling: Effect on Engagement, Work-life Balance and Life Satisfaction, Lisa Cain, James Busser, and Hee Jung (Annette) Kang

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Customers’ Perceptions of Employee Engagement: Fortifying the Service–Profit Chain, Lisa Cain, Sarah Tanford, and Lenna Shulga

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Hospitality employees promotional attitude: Findings from graduates of a twelve-month management training program, W Chang and J A. Busser

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Is the Hospitality Industry Ready for the New Lease Accounting Standards?, H K. Chatfield, R E. Chatfield, and P Poon

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The Hershey sugar mill in Cuba: from global industrial heritage to local sustainable tourism development, Eros Salinas Chavez, Frank A. Delgado Mesa, Tony Henthorne, and Mark M. Miller

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The influence of incidental affect and mood-changing price on online booking intention, C C. Chen, K Xie, and S Wang

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Resistant starch: Variation among high amylose rice varieties and its relationship with apparent amylose content, pasting properties and cooking methods, M H. Chen, C J. Bergman, A M. McClung, J D. Everette, and R E. Tabien

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Phenolic content, anthocyanins and antiradical capacity of diverse purple bran rice genotypes as compared to other bran colors, M H. Chen, A M. McClung, and C J. Bergman

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Customer participation segments: An innovative path to service excellence, Sandy C. Chen, Carola Raab, and Sarah L. Tanford

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Construction and Validation of the Customer Participation Scale, S C. Chen and C Raab

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Segmenting customers by participation: An innovative path to service excellence, S C. Chen, C Raab, and S Tanford

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The Influence of Celebrity Chefs on Restaurant Customers' Behavior, Yang-Su Chen, Carola Raab, and Chih Chien Chen

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The Effects of Internal and External Reference Prices on Travelers’ Price Evaluations, C Choi and A S. Mattila

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Agency or Stewardship?: The Impact of Leadership Structure on the Debt Financing of Lodging Firms (Leadership Structure on Debt Financing), Danny Woosik Choi, Hyun Kyung Chatfield, and Robert Evans Chatfield

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Opportunities and challenges of modular methods in dense urban environment, J O. Choi, X B. Chen, and T W. Kim

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An examination of restaurant firm financing and the cost of borrowing, M C. Dalbor and S Lee

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Cuba: The New Frontier of Study Abroad Programs for U.S. Students, T L. Henthorne and T R. Panko

Effects of Revenue Management Pricing Strategies on Perceived Fairness, Lan T. Jiang and Mehmet Erdem

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Factors Impacting Capital Expenditures in the Quick Service Restaurant Industry, L Jiang and M Dalbor

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What contributes to convention attendee satisfaction and loyalty? A meta-analysis, Shinyong Jung and Sarah L. Tanford

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The Moderating Effects of Gender and Income Between Leadership and Quality of Work Life (QWL), Derya Kara, Hyelin (Lina) Kim, Gyumin Lee, and Muzaffer Uysal

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An examination of the links between corporate social responsibility (CSR) and its internal consequences, H L. Kim, Y Rhou, M Uysal, and N Kwon

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The Effects of Corporate Social Responsibility (CSR) on Employee Well-being in the Hospitality Industry, Hyelin (Lina) Kim, Eunju Woo, Muzaffer Uysal, and Nakyung Kwon

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The impact of four CSR dimensions on a gaming company's image and customers’ revisit intentions, J S. Kim, H Song, C K. Lee, and J Y. Lee

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Tablets and Tablet Apps: What Do Hotel Customers Want?, Jungsun (Sunny) Kim, C Mejia, and D J. Connolly

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Factors affecting customers’ intention to use of location-based services (LBS) in the lodging industry, J Kim, S Yoon, and D M.V. Zemke

Marketing for Hospitality and Tourism, Phillip Kotler, John T. Bowen, James Makens, and Seyhmus Baloglu

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Is a picture really worth a thousand words? An experiment on hotel Facebook message effectiveness, Xi Yu Leung, Sarah L. Tanford, and Lan Jiang

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Hotel social media marketing: a study on message strategy and its effectiveness, X Y. Leung, B Bai, and M Erdem

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Time Is Not on Our Side: How Radiology Practices Should Manage Customer Queues, V A. Loving, R L. Ellis, R Rippee, J R. Steele, D F. Schomer, and S Shoemaker

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Estimating the Effect of Casino Loyalty Program Offers on Slot Machine Play, A F. Lucas and K Spilde

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Asthma, allergy, and obesity: Examining the relationship among Nevada children, J A. Lucas, S Moonie, K Olsen Wilson, and M B. Hogan

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The Implications of Workplace Spirituality for Person-Environment Fit Theory, John Milliman, Anthony R. Gatling, and Jill Bradley-Geist

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Minimum Wage Change Effects on Restaurant Pricing and Employment, Toni Repetti and Susan Roe

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Reality in the Classroom: Teaching Critical Thinking with Scenarios, T T. Self and J T. Self

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Measuring Perceptions of Fairness of Loyalty Program Members, Lenna Shulga and Sarah Tanford

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The Moderating Roles of Follower Conscientiousness and Agreeableness on the Relationship Between Peer Transparency and Follower Transparency, Cass Shum, Anthony R. Gatling, L Book, and Billy Bai

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Examining millennials’ online gambling behavior: a comparison of generational differences, E Suh, M Alhaery, B Abarbanel, and A McKenna

Evaluation of Reward Programs Based on Member Preferences and Perceptions of Fairness, Sarah Tanford, Eunmin Hwang, and Seyhmus Baloglu

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Festival attributes and perceptions: A meta-analysis of relationships with satisfaction and loyalty, Sarah L. Tanford and Shinyong Jung

The Impact of Tourist Activities on Tourists’ Subjective Well-Being, Muzzo Uysal, Eunju Woo, and Hyelin Kim

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Understanding Motivations and Acceptance of Location-Based Services, Sungsik Yoon, Jungsun (Sunny) Kim, and Daniel J. Connolly

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Hotel design's influence on guest satisfaction and behavioral intentions, Dina M. Zemke, Yang-Su Chen, Carola Raab, and Yun Y. Zhong

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A model of memorable tourism experience: The effects on satisfaction, affective commitment, and storytelling, Y Y. Zhong, J Busser, and S Baloglu

Submissions from 2016

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Profiling the motivations and experiences of spa customers, Lisa N Cain, J Busser, and Seyhmus Baloglu

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Cancellation Policies in the Hotel, Airline and Restaurant Industries, Chih Chien Chen

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Vitamin E homologs and γ-oryzanol levels in rice (Oryza sativa L.) during seed development, M H. Chen and Christine Bergman

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Concentrations of oligomers and polymers of proanthocyanidins in red and purple rice bran and their relationships to total phenolics, flavonoids, antioxidant capacity and whole grain color, M H. Chen, A M. McClung, and Christine Bergman

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Bran data of total flavonoid and total phenolic contents, oxygen radical absorbance capacity, and profiles of proanthocyanidins and whole grain physical traits of 32 red and purple rice varieties, M H. Chen, A M. McClung, and Christine Bergman

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The effects of other customers’ dress style on customers’ approach behaviors: The moderating role of sense of power, Choongbeom Choi and Anna S. Mattila

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An overview of hotel revenue management research and emerging key patterns in the third millennium, Mehmet Erdem and L Jiang

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The Effects of Authentic Leadership and Organizational Commitment on Turnover Intention, Anthony R. Gatling, Hee Jung Annette Kang, and Jungsun Kim

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The Relationship between Workplace Spirituality and Hospitality Supervisors’ Work Attitudes: A Self-Determination Theory Perspective, Anthony R. Gatling, Jungsun Kim, and John Milliman

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The Influence of Hospitality Leaders’ Relational Transparency on Followers’ Trust and Deviance Behaviors: Mediating Role of Behavioral Integrity, Anthony Gatling, Cass Shum, L Book, and Billy Bai

Unique selling propositions and destination branding: A longitudinal perspective on the Caribbean tourism in transition, Tony Henthorne, B P. George, and M M. Miller

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An empirical framework to predict idiosyncratic risk in a time of crisis: Evidence from the restaurant industry, N Hua, Michael Dalbor, S Lee, and P Guchait

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Twitter-marketing in multi-unit restaurants: Is it a viable marketing tool?, L Jiang and Mehmet Erdem