Publications of the University of Nevada, Las Vegas College of Hospitality Faculty.
Submissions from 2018
How We Complain: The Effect Of Personality On Consumer Complaint Channels, R Berry, S Tanford, R Montgomery, and A J. Green
Customer Reviews Are Not Always Informative: The Impact of Effortful Versus Heuristic Processing, Laura A. Book, Sarah Tanford, and Wen Chang
Meeting Planners’ Online Reviews Of Destination Hotels: A Twofold Content Analysis Approach, S Boo and J A. Busser
Tourists’ Hotel Event Experience And Satisfaction: An Integrative Approach, S Boo and J A. Busser
Customer Disposition to Social Exchange in Co-innovation, James A. Busser, Lenna V. Shulga, and Hee Jung (Annette) Kang
Heavy Alcohol Use, Job Satisfaction, and Job Escapism Drinking Among Foodservice Employees: A Comparative Analysis, Lisa Cain, Miranda Kitterlin-Lynch, Christopher Cain, and Jerome Agrusa
The Impact of Job Advertising on Hospitality Graduates’ Job Pursuit Intention, Wen Chang PhD and Sarah Tanford PhD
Reference Price and Its Asymmetric Effects on Price Evaluations: The Moderating Role of Gender, Choongbeom Choi, Sung Jun Joe, and Anna S. Mattila
The Effect Of Assortment Pricing On Choice And Satisfaction: The Moderating Role Of Consumer Characteristics, C Choi, A S. Mattila, and A Upneja
Factors Influencing Internet Gamblers’ Use of Offshore Online Gambling Sites: Policy Implications, Sally M. Gainsbury, Brett Abarbanel, and Alex Blaszczynski
Cross-Cultural Competence as a Basis of the Competitive Advantage of the United States in Medical Tourism, Babu George and Tony L. Henthorne
Determinants of Student Satisfaction with Using Instructional Technology: The Role of Active Learning, Alison J. Green PhD, Sarah Tanford PhD, and Alice Swift
Examining Effects Of Internal Branding On Hospitality Student Interns’ Brand-supportive Behaviors: The Role Of Value Congruence, Y Hu, Z Ma, and H J. Kim
Building Loyalty through Reward Programs: The Influence of Perceptions of Fairness and Brand Attachment, Eunmin Hwang, Seyhmus Baloglu, and Sarah Tanford
A Comparison of Planners' Site-Selection Intentions Towards a Sustainability Reward Program, Location, and Overall Costs, Shinyong Jung, Sarah Tanford, Yen-Soon Kim, and Carola Raab
Impact of Service Climate and Psychological Capital on Employee Engagement: The Role of Organizational Hierarchy, Hee Jung (Annette) Kang and James A. Busser
Service Climate: How Does It Affect Turnover Intention?, H J. Kang, J Busser, and H M. Choi
The Impact Of Using A Virtual Employee Engagement Platform (veep) On Employee Engagement And Intention To Stay, J Kim and A Gatling
The Upper Echelon Effect on Restaurant Franchising: The Moderating Role of Internationalization, Won Seok Lee, Choongbeom Choi, and Joonhoo Moon
Examining the Effects of Lottery-style Promotions in Casinos, Anthony F. Lucas
A Deeper Look into the Relationship between House Advantage and Reel Slot Performance, Anthony F. Lucas and Katherine Spilde
How Changes in the House Advantages of Reel Slots Affect Game Performance, Anthony F. Lucas and Katherine Spilde
Efficacy Of An Exercise Intervention Among Children With Comorbid Asthma And Obesity, J A. Lucas, S Moonie, M B. Hogan, and W N. Evans
Which Bundles of Corporate Governance Provisions Lead to High Firm Performance among Restaurant Firms?, Melih Madanoglu, Murat Kizildag, and Ozgur Ozdemir
Evaluating Event Effectiveness across Alternate Platforms, Kristin Malek, Sarah Tanford, and Seyhmus Baloglu
The Effect of Workplace Spirituality on Hospitality Employee Engagement, Intention to Stay, and Service Delivery, John Milliman, Anthony Gatling, and Jungsun (Sunny) Kim
The Effect of Availability Heuristics in Online Consumer Reviews, Nadia Hanin Nazlan, Sarah Tanford, and Rhonda Montgomery
The Influence Of Scarcity Cues And Price Bundling On Menu Item Selection, N H. Nazlan, S Tanford, C Raab, and C CB Choi
Creating Stategic Relationships with Online Travel Agents to Drive Hotel Room Revenue: An OTA Perspective, Carola Raab, Orie Berezan, Natasa Christodoulidou, Lan Jiang, and Stowe Shoemaker
Creating Strategic Relationships with Online Travel Agents to Drive Hotel Room Revenue: An OTA Perspective, Carola Raab, Orie Berezan, Natasa Christodoulidou, Lan Jiang, and Stowe Shoemaker
Factors Affecting Willingness to Participate in Consumer Generated Advertisement, Lenna V. Shulga, James A. Busser, and Billy Bai
A Model Of Hospitality Leadership Competency For Frontline And Director-level Managers: Which Competencies Matter More?, C Shum, A Gatling, and S Shoemaker
Perceived Impacts of Medical Tourism Development on Community Wellbeing, Courtney Suess, Seyhmus Baloglu, and James A. Busser
Dress for Success: The Effect of Exhibitors’ Dress Conformity and Self-construal on Attendees’ Approach Behavior, Jie Sun, Choongbeom Choi, and Billy Bai
The Differences Between ACF Professional Chefs and Chef Educators: Concern for Task Versus Concern for People, Daniel Swift EdD, Kristen Malek PhD, and Alice Swift PhD
Risk Versus Reward: When Will Travelers Go the Distance?, Sarah Tanford and Esther L. Kim
Breaking the Cycle: The Effects of Role Model Performance and Ideal Leadership Self-Concepts on Abusive Supervision Spillover, Min-Hsuan Tu, Joyce E. Bono, Cass Shum, and Liva LaMontagne
How Does Hotel Design Contribute to Property Performance?, Dina Zemke, Carola Raab, and Kaiyang Wu
Submissions from 2017
Commentary on Delfabbro & King’s (2017) ‘Gambling is Not a Capitalist Conspiracy’, B Abarbanel
Destination Neurogenetics: Creation of destination meme maps of tourists, H A. Atadil, E Sirakaya Turk, S Baloglu, and K Kirillova
Chapter 12: Summarizing Data, Seyhmus Baloglu and Ahmet Usakli
Casino Loyalty: The Influence of Loyalty Program, Switching Costs, and Trust, S Baloglu, Y Y. Zhong, and S Tanford
Rice Flour and Starch Functionality, J Bao and C J. Bergman
Executive Chefs' Calling: Effect on Engagement, Work-life Balance and Life Satisfaction, Lisa Cain, James Busser, and Hee Jung (Annette) Kang
Customers’ Perceptions of Employee Engagement: Fortifying the Service–Profit Chain, Lisa Cain, Sarah Tanford, and Lenna Shulga
Hospitality employees promotional attitude: Findings from graduates of a twelve-month management training program, W Chang and J A. Busser
Is the Hospitality Industry Ready for the New Lease Accounting Standards?, H K. Chatfield, R E. Chatfield, and P Poon
The Hershey sugar mill in Cuba: from global industrial heritage to local sustainable tourism development, Eros Salinas Chavez, Frank A. Delgado Mesa, Tony Henthorne, and Mark M. Miller
The influence of incidental affect and mood-changing price on online booking intention, C C. Chen, K Xie, and S Wang
Resistant starch: Variation among high amylose rice varieties and its relationship with apparent amylose content, pasting properties and cooking methods, M H. Chen, C J. Bergman, A M. McClung, J D. Everette, and R E. Tabien
Phenolic content, anthocyanins and antiradical capacity of diverse purple bran rice genotypes as compared to other bran colors, M H. Chen, A M. McClung, and C J. Bergman
Customer participation segments: An innovative path to service excellence, Sandy C. Chen, Carola Raab, and Sarah L. Tanford
Construction and Validation of the Customer Participation Scale, S C. Chen and C Raab
Segmenting customers by participation: An innovative path to service excellence, S C. Chen, C Raab, and S Tanford
The Influence of Celebrity Chefs on Restaurant Customers' Behavior, Yang-Su Chen, Carola Raab, and Chih Chien Chen
The Effects of Internal and External Reference Prices on Travelers’ Price Evaluations, C Choi and A S. Mattila
Agency or Stewardship?: The Impact of Leadership Structure on the Debt Financing of Lodging Firms (Leadership Structure on Debt Financing), Danny Woosik Choi, Hyun Kyung Chatfield, and Robert Evans Chatfield
Opportunities and challenges of modular methods in dense urban environment, J O. Choi, X B. Chen, and T W. Kim
An examination of restaurant firm financing and the cost of borrowing, M C. Dalbor and S Lee
Cuba: The New Frontier of Study Abroad Programs for U.S. Students, T L. Henthorne and T R. Panko
Effects of Revenue Management Pricing Strategies on Perceived Fairness, Lan T. Jiang and Mehmet Erdem
Factors Impacting Capital Expenditures in the Quick Service Restaurant Industry, L Jiang and M Dalbor
What contributes to convention attendee satisfaction and loyalty? A meta-analysis, Shinyong Jung and Sarah L. Tanford
The Moderating Effects of Gender and Income Between Leadership and Quality of Work Life (QWL), Derya Kara, Hyelin (Lina) Kim, Gyumin Lee, and Muzaffer Uysal
An examination of the links between corporate social responsibility (CSR) and its internal consequences, H L. Kim, Y Rhou, M Uysal, and N Kwon
The Effects of Corporate Social Responsibility (CSR) on Employee Well-being in the Hospitality Industry, Hyelin (Lina) Kim, Eunju Woo, Muzaffer Uysal, and Nakyung Kwon
The impact of four CSR dimensions on a gaming company's image and customers’ revisit intentions, J S. Kim, H Song, C K. Lee, and J Y. Lee
Tablets and Tablet Apps: What Do Hotel Customers Want?, Jungsun (Sunny) Kim, C Mejia, and D J. Connolly
Factors affecting customers’ intention to use of location-based services (LBS) in the lodging industry, J Kim, S Yoon, and D M.V. Zemke
Marketing for Hospitality and Tourism, Phillip Kotler, John T. Bowen, James Makens, and Seyhmus Baloglu
Is a picture really worth a thousand words? An experiment on hotel Facebook message effectiveness, Xi Yu Leung, Sarah L. Tanford, and Lan Jiang
Hotel social media marketing: a study on message strategy and its effectiveness, X Y. Leung, B Bai, and M Erdem
Time Is Not on Our Side: How Radiology Practices Should Manage Customer Queues, V A. Loving, R L. Ellis, R Rippee, J R. Steele, D F. Schomer, and S Shoemaker
Estimating the Effect of Casino Loyalty Program Offers on Slot Machine Play, A F. Lucas and K Spilde
Asthma, allergy, and obesity: Examining the relationship among Nevada children, J A. Lucas, S Moonie, K Olsen Wilson, and M B. Hogan
The Implications of Workplace Spirituality for Person-Environment Fit Theory, John Milliman, Anthony R. Gatling, and Jill Bradley-Geist
Minimum Wage Change Effects on Restaurant Pricing and Employment, Toni Repetti and Susan Roe
Reality in the Classroom: Teaching Critical Thinking with Scenarios, T T. Self and J T. Self
Measuring Perceptions of Fairness of Loyalty Program Members, Lenna Shulga and Sarah Tanford
The Moderating Roles of Follower Conscientiousness and Agreeableness on the Relationship Between Peer Transparency and Follower Transparency, Cass Shum, Anthony R. Gatling, L Book, and Billy Bai
Examining millennials’ online gambling behavior: a comparison of generational differences, E Suh, M Alhaery, B Abarbanel, and A McKenna
Evaluation of Reward Programs Based on Member Preferences and Perceptions of Fairness, Sarah Tanford, Eunmin Hwang, and Seyhmus Baloglu
Festival attributes and perceptions: A meta-analysis of relationships with satisfaction and loyalty, Sarah L. Tanford and Shinyong Jung
The Impact of Tourist Activities on Tourists’ Subjective Well-Being, Muzzo Uysal, Eunju Woo, and Hyelin Kim
Understanding Motivations and Acceptance of Location-Based Services, Sungsik Yoon, Jungsun (Sunny) Kim, and Daniel J. Connolly
Hotel design's influence on guest satisfaction and behavioral intentions, Dina M. Zemke, Yang-Su Chen, Carola Raab, and Yun Y. Zhong
A model of memorable tourism experience: The effects on satisfaction, affective commitment, and storytelling, Y Y. Zhong, J Busser, and S Baloglu
Submissions from 2016
Profiling the motivations and experiences of spa customers, Lisa N Cain, J Busser, and Seyhmus Baloglu
Cancellation Policies in the Hotel, Airline and Restaurant Industries, Chih Chien Chen
Vitamin E homologs and γ-oryzanol levels in rice (Oryza sativa L.) during seed development, M H. Chen and Christine Bergman
Concentrations of oligomers and polymers of proanthocyanidins in red and purple rice bran and their relationships to total phenolics, flavonoids, antioxidant capacity and whole grain color, M H. Chen, A M. McClung, and Christine Bergman
Bran data of total flavonoid and total phenolic contents, oxygen radical absorbance capacity, and profiles of proanthocyanidins and whole grain physical traits of 32 red and purple rice varieties, M H. Chen, A M. McClung, and Christine Bergman
The effects of other customers’ dress style on customers’ approach behaviors: The moderating role of sense of power, Choongbeom Choi and Anna S. Mattila
An overview of hotel revenue management research and emerging key patterns in the third millennium, Mehmet Erdem and L Jiang
The Effects of Authentic Leadership and Organizational Commitment on Turnover Intention, Anthony R. Gatling, Hee Jung Annette Kang, and Jungsun Kim
The Relationship between Workplace Spirituality and Hospitality Supervisors’ Work Attitudes: A Self-Determination Theory Perspective, Anthony R. Gatling, Jungsun Kim, and John Milliman
The Influence of Hospitality Leaders’ Relational Transparency on Followers’ Trust and Deviance Behaviors: Mediating Role of Behavioral Integrity, Anthony Gatling, Cass Shum, L Book, and Billy Bai
Unique selling propositions and destination branding: A longitudinal perspective on the Caribbean tourism in transition, Tony Henthorne, B P. George, and M M. Miller
An empirical framework to predict idiosyncratic risk in a time of crisis: Evidence from the restaurant industry, N Hua, Michael Dalbor, S Lee, and P Guchait
Twitter-marketing in multi-unit restaurants: Is it a viable marketing tool?, L Jiang and Mehmet Erdem